Check-In , Terms and Conditions


Check-in is 4:00 pm EST and check-out is 10:00 am EST.  A check-in instructions email will be distributed to guests 7 days prior to arrival date containing directions and access information for the property. In most cases, guests will access the property via a lockbox or smart lock using the given access code. Early check-ins can only be confirmed on the day of arrival.

Guests must depart the property by the check-out time unless a late checkout has been coordinated and confirmed with the SkyRun office. Late check-outs must be coordinated directly with the SkyRun office no later than 9 am on the day of departure; please note that if we have an incoming guest we will not be able to accommodate a late checkout.  We ask that guests remove major trash from the unit, return the furniture to its original location.


Parking may be limited. The check-in instructions email will contain information regarding parking at your property.   Any parking fines assessed to your vehicles during your stay will be billed to you if they are billed to us.  Parking fines can be significant. 

The Town of Playa Del Carmen has now implemented paid parking in most downtown areas. Guests can pay for parking with credit cards or coins at the pay station or on their smartphones without ever having to visit a pay station. Pay parking is in effect daily excluding certain hours. 

Most of Downtown from Park Avenue to Highway is now pay-to-park. Please note that payment is required each time a vehicle changes location. ZERO-minute free parking is available in most locations but parkers must still register their license plate on the app or at a meter.

SkyRun Riviera Maya Terms and Conditions

Understanding how the vacation rental process works
Welcome to the SkyRun Riviera Maya Terms and Conditions. This is important and affects your legal rights and obligations, so please read them and other terms referenced in this document carefully. Each guest must electronically or verbally agree to these Terms & Conditions which are legally binding at the point the reservation is secured by payment. Booking through a 3rd party does not waive SkyRun’s rights under these Terms & Conditions.
SkyRun Riviera Maya Vacation Rental Contract
PAYMENT: Your payment of 1/3 of the grand total (or a minimum of $300) is to be paid at the time of booking. The remainder of the balance is to be paid 30 days prior to arrival. If you booked through Airbnb or another 3rd party site, they will have collected your payments according to their payment terms & conditions.

CANCELLATION POLICY: Except as provided by Travel Insurance or special billing terms, cancellation at any time results in forfeiture of monies paid thus far. Cancellation within 30 days of the reservation start date results in the forfeiture of the entire payment. There is no cancellation or refund from SkyRun for any reason. SkyRun may cancel a guest reservation at any time, for any reason.

CHECK-IN: Your property will be ready for check-in at or after 4 pm EST. Guests will receive and text and email once their property is ready for checking. Unless otherwise indicated, guests may proceed directly to their property.

CHECK-OUT: You must vacate the property no later than 10 am EST. Unauthorized late checkouts will be assessed at $300 per 30 minutes and possibly more during peak times. Departure instructions must be followed to avoid additional charges, at the sole discretion of SkyRun Riviera Maya.

SPECIFIC PROPERTY BOOKED: You have booked a specific property. However on extremely rare occasions, the specific property you booked may not be available due to circumstances beyond our control such as maintenance problems with the property booked, or a change of ownership or management of the property since you booked. In the event that the property you booked is not available, SkyRun will attempt to place you into a similar or better property at the same price or offer you another property at a lower rate. If the replacement property offered is not acceptable to you for any reason, SkyRun will cancel your reservation and refund your total amount paid. SkyRun does not guarantee that a suitable property will be able to be found. If the property you have rented becomes un-occupiable before or during your stay (heat or refrigerator breaks for example), SkyRun will also make our best effort to find you a similar or better place to move to and if unable to do so, refund the portion of your rent unused.

EARLY DEPARTURES: As reservations are carefully scheduled in advance, no refund will be given if a guest leaves prior to their reserved departure date, regardless of reason.

DAMAGE, TRASH, & CLEANING: Any damage, excessive cleaning, excessive trash, incidental charges such as added housekeeping may result in additional charges, at the sole discretion of SkyRun Riviera Maya. 

SMOKING: Smoking is prohibited in the property at all times. Condo Associations restrict smoking on complex grounds and porches. Removal of smoke detectors is illegal and will result in charges. Violators are subject to an $800 fine in addition to applicable cleaning charges, at the sole discretion of SkyRun Riviera Maya.

LOCKOUTS: After-hours lock-out service will incur a charge of $50.

LOST & FOUND: It is the responsibility of the guest to ensure all personal items are gathered at departure time. Any item left behind in the property that a guest would like returned will be subject to a $35 handling fee plus packaging and shipping costs. We cannot guarantee an item left behind by a guest will be found.

PARKING: SkyRun Riviera Maya will provide parking passes and/or parking guidelines in some properties including the maximum number of cars allowed. SkyRun Riviera Maya will NOT be held liable for ticketing and/or towing of guest vehicles. Guests exceeding the maximum number of cars will be asked to move additional cars or may be towed. No refunds or compensation will be paid to guests that ignore the parking restrictions outlined in the ad when the property was booked.

KEYS: All keys, keycards, remotes will be left in the unit on the kitchen counter prior to departure. Lost keys, keycards or remotes will incur a charge of $75. 

PETS: Pets are prohibited in the property at all times (including Emotional Support Pets). Please carefully choose your property because we do have Pet-Friendly Properties but in case you choose one that is not any evidence of pets discovered in or around the home will result in a $500 fine, plus charges for any damages sustained or extra cleaning required, at the sole discretion of SkyRun Riviera Maya.

VEHICLES: All Towns in Riviera Maya are located in a beach environment subject to extreme weather including rainfalls and storms that may make roads and driveways impassable and dangerous. All guests are encouraged to use all-wheel or 4-wheel drive vehicles in rainy and hurricane season. Roads can be difficult to navigate and driveways may be steep. SkyRun Riviera Maya will not provide refunds to guests unable to reach or get out of their property or to guests needing rescue or towing. 

HOT TUBS and POOLS: Guest use of any hot tub, pool or spa assumes all risks and liability. Guests are advised that there are potential dangers to children who are not carefully supervised, as well as any person using hot tub, pool, or spa too long or if a person has health risks, is intoxicated, using any kind of drugs or medication, or is pregnant. Guests are advised that the chemicals used in the servicing and maintenance of the hot tub, pool, or spa can lead to skin and eye irritations, rashes, and other reactions especially in children. Guest agrees to waive any claim whatsoever against SkyRun Riviera Maya, it's owners, contractors, employees, principals, agents, and associated property owners accidents, illness, or injury arising from use of any hot tub or spa. Guest agrees that he/she is responsible and liable for any damages that occur to the hot tub or spa through their or their guest's misuse or negligence. Should guest or guest's guests contaminate the water with any foreign substance by not abiding by the rules, guest agrees to an additional charge of $185.00 to cover the cost to drain, clean, and refill the hot tub and remediate the contamination to the filtering system. Each hot tub, pool, and spa is serviced prior to arrival and the chemical levels are checked and recorded.

UNFORESEEN ISSUES: Unforeseen and uncontrollable circumstances may occur during your stay including but not limited to, internet, TV, and utility outages, inclement weather, travel delays, limited availability of town services, the closing of common & home amenities (including hot tubs, pools, and fitness centers). Guests are not entitled to full or partial refunds for any unforeseen circumstances. SkyRun Riviera Maya as an entity and the reservations associated with a home are not part of or party to the sales contract for a home; in the event that a home is sold and future reservations are not accepted by the new homeowner, reservations are subject to cancellation or the reservation may be moved to another comparable SkyRun Riviera Maya property.

VIOLATIONS: Any violations of this rental contract and/or SkyRun Riviera Maya policies may result in immediate removal from the property.

LIABILITY RELEASE: SkyRun Riviera Maya, it's owners, employees, contractors, principals, agents, and associated property homeowners, will be released and held harmless from any and all liability, claims, costs and expenses whatsoever arising out of or related to any loss, damage or injury that may occur while on the premises.

AGE & OCCUPANCY RESTRICTIONS: Guests must be at least 25 years old to rent a property from SkyRun. At any time SkyRun may request that the guest who reserved must provide a valid ID as proof of age. The person booking the property must be in the property for the entire duration of the guest stay. Maximum occupancy at any time is equal to the number of people the property sleeps in beds. No people beyond that number are allowed at any time. Exceeding this occupancy is grounds for immediate removal from the property without refund. 

PARTIES: No house parties, weddings, receptions or events are allowed at any SkyRun Riviera Maya property. If there is a party in the property (as further evidenced by a noise complaint, security report, or by excessive amounts of trash or destruction) the guest will be charged for a complete clean, replacement of damaged items and property, HOA fines, plus any additional charges necessary to return the home to its previous state. Such activities completely void the Damage Waiver. 

TV: Most properties are equipped with standard cable service; this is a service paid by the homeowner and a benefit extended to the guest at no additional cost and provided by a local service provider. Guests are not entitled to nor should they expect access to Pay Per View, Netflix, HBO or any other premium channel. Guests may never call the 3rd party service to purchase or extend the provided service. Circumstances outside of SkyRun control may result in service interruptions, outages, degradation or what the guest may consider less than satisfactory service to what they may be accustomed to. SkyRun will not reimburse or refund any monies to the guest in the event of any of the above circumstances.

INTERNET: Most properties are WiFi-enabled; this is a service paid by the homeowner and a benefit extended to the guest at no additional cost and provided by a local service provider. SkyRun cannot guarantee reliable or consistent internet service. Circumstances outside of SkyRun control may result in service interruptions, outages, degradation, low bandwidth, or what the guest may consider less than satisfactory service to what they may be accustomed to. SkyRun will not reimburse or refund any monies to the guest in the event of any of the above circumstances. If a guest wants to ensure optimized and reliable service, SkyRun recommends guests travel with their own air cards.

PHONE: Guests understand that phones (landline or VoIP) may not be present in a property and should not be expected. Guests are encouraged to have mobile phones charged for communication in an emergency. Some properties have poor cellular coverage which is beyond SkyRun control. Refunds and credits will not be provided to guests for slow or nonexistent service.

ELECTRICITY: Riviera Maya  is serviced by CFE Power Company. Power interruptions and outages may occur at any time. SkyRun cannot guarantee power, heat, or electricity in the event of a CFE power outage or interruption. SkyRun will not reimburse or refund any monies to the guest in the event of any of the above circumstances.

WEATHER: SkyRun will not refund guests for any weather-related issues including but not limited to road conditions, heavy of rains, too much water, or inability to get to the property due to weather or flight delays/cancellations; or issues resulting in weather conditions such as power outages, etc.

ENVIRONMENT & RAINFALLS: All Towns are located in a beach environment - some properties may be as low as 0.700 feet. Hydration is important to minimize impacts of weather change. There is typically 70-90% humidity year-round. Summer temperatures may average 50-90 degrees with a high in the 80-110s. Properties in Riviera Maya  have Air Conditioning (AC) fans are provided for guest comfort. Winter temperatures may vary widely from temperatures to 60-80 degrees. Most properties in Riviera Maya have AC which may take several hours to register changes. SkyRun, HOA, and building managers make efforts to clear private drives, sidewalks, stairs, and access points but, in this environment, accidents will always exist... take care while walking and moving about to avoid falls and slips. Some access points, stairs, and decks may not be cleared if it is not the primary access to the property, note that sometimes the garage is the primary access point. Despite efforts, water will remain. Decks, stairs, entranceways, sidewalks, driveways, paths, and patios may be slippery; use caution at all times. 

COMMON-USE AREAS & HOAs: Condominiums and townhouses are managed by 3rd party Home Owners Associations (HOAs). These HOAs manage and control shared amenities which include but are not limited to outdoor grills, hot tubs, pool, fitness areas, parking structures and areas, picnic areas, and landscaping. Be aware that during non-peak times amenities may be unavailable due to circumstances out of SkyRun control such as building and amenity maintenance or closures. Also, even during peak times HOAs may need to make buildings and amenities unavailable for emergency maintenance and other reasons out of SkyRun control. For no reason will SkyRun provide a refund if amenities are unavailable due to HOA closures or maintenance. SkyRun Riviera Maya offers vacation rentals 365 days a year and has no control over the availability of amenities controlled by HOAs or complexes; nor does SkyRun Riviera Maya have any obligation to disclose availability to guests. SkyRun will not provide any refunds to guests for the unavailability of such services.

TOWN & RESORT SERVICES: SkyRun Riviera Maya operates within the towns of Riviera Maya which offers wonderful events, entertainment, restaurants, cultural activities and more. Riviera Maya offers recreational activities including the availability of the Jazz Music Events, lifts, trails and Fun Park based on weather conditions and seasonal schedules. SkyRun Riviera Maya offers vacation rentals 365 days a year and has no control over the availability of resorts, town or county services, and activities; nor does SkyRun Riviera Maya have any obligation to disclose availability to guests. SkyRun will not provide any refunds to guests for the unavailability of such services.

SKYCARD: SkyRun Riviera Maya offers free seasonal activities. Activities offered and dates available are subject to change at any time. Activities are provided by 3rd party vendors. The availability of activities is dependent upon the availability of the vendor itself, weather factors (water runoff, rainfall received, etc.), and other uncontrollable influences. The winter SkyCard program is valid approximately mid-November to mid-April; and the summer SkyCard program is valid Memorial Day - Labor Day. Due to weather and vendor availability, activities may not be available. The valid dates of the program does not guarantee the availability of an activity - for instance, if water activities is offered but the AquaWorld isn't open yet because there is heavy rain in mid-September, the activity will not be available. 

OWNERSHIP of PROPERTY: The guest acknowledges that they do not own nor have any rights to the property. The guest may never alter the appearance or function of any part or contents of the property at any time (this includes but is not limited to paint, window coverings, furniture, appliances). Additionally, the guest may never employ directly or on the behalf of SkyRun or the homeowner a 3rd party contractor or vendor to perform any work or services within or to the property (this includes but is not limited to hiring housekeepers, handymen, contacting internet or TV providers directly). The guest may not move any furniture or electronics at any time.

FOR SALE: SkyRun provides short-term rental services to properties that may be For Sale. If a property is For Sale, and a potential buyer would like to view or tour the property during a guest stay SkyRun will notify the guest prior to the showing. If a property is sold, reservations may be canceled and refunded, or the guest may be moved to another comparable SkyRun Riviera Maya property will be provided to the guest.

LIMITATION OF LIABILITY: SkyRun assumes no liability for your stay in Quintana Roo, Mexico, or the activities that you take part in while here. The limit of SkyRun's liability is the total amount of compensation we have received for your home rental.

CAMERAS: For the protection of the home and homeowners rights to continue to rent their home, be advised that some homes have outdoor cameras are in place to ensure compliance with different Counties, Town or HOA Short-Term Rental rules (parking compliance, noise violations, trash violations, etc.) and violations of terms and conditions will result in guest fines, ticketing or even eviction.

AUTHORIZATION FOR CHARGES: I hereby authorize SkyRun Riviera Maya to charge my credit card for any and all charges related to my rental that may include damage to the property, excessive cleaning or trash, unpaid fees and charges applicable to the rental. If I booked through a 3rd party, I agree that SkyRun Riviera Maya may pursue collections of monies due through the 3rd party and I agree that will comply with the policies and decisions of the 3rd party to award SkyRun reimbursement of any costs related to property damage, excessive cleaning or trash, unpaid fees and charges applicable to the rental. I further agree that I will not charge back said charges. I agree not to dispute charges made under this agreement.

ACKNOWLEDGEMENT: You have 48 to cancel your reservation if you do not agree, otherwise you hereby accept the reservation. By accepting this reservation you acknowledge that you have read, and do hereby accept and will abide by the terms & conditions contained herein.

This rental agreement may be changed at any time and without notice.

SkyRun Riviera Maya

Riviera Maya, Quintana Roo
Mexico 77760
786.219.3091 or 52 998.980.0669

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